Outlined – Nutrition & Aesthetics

At Outlined Nutrition and Aesthetics, our priority is to provide safe, professional and appropriate treatments in a comfortable environment. Please read the following policies before booking an appointment.

Medical Changes

Please inform us before your appointment if there have been any changes to your health or medical history since completing your consultation form.

This includes, but is not limited to:

New medication

Pregnancy or suspected pregnancy

Recent surgery

Upcoming surgery

Illness or infection

New or changed medical conditions

Any other changes that may affect your suitability for treatment

This information is important to ensure that your treatment remains safe, suitable and appropriate for you.

Failure to disclose relevant changes to your health or medication may affect whether treatment can safely proceed.

Late Arrivals

Please arrive on time for your appointment.

If you arrive 10 minutes late, your treatment time may need to be reduced to and may be treated as a late cancellation in accordance with our cancellation policy.

Where there is insufficient time to safely complete your treatment, your appointment may need to be rescheduled. In these circumstances, the appointment will be treated as a late cancellation in accordance with our cancellation polic

Cancellations & Rescheduling

If you need to cancel or reschedule your appointment, please provide at least 48 hours’ notice.

Appointments cannot normally be rescheduled with less than 48 hours’ notice.

Failure to attend your appointment, or cancellation or rescheduling with less than 48 hours’ notice, will result in the loss of your booking fee or deposit.

Where exceptional circumstances arise, these may be considered at the clinic’s discretion.

Payments & Refunds

Any remaining balance for your treatment must be paid in full before leaving the clinic.

Once a treatment has been carried out, payments are non-refundable, except where a refund is required by law or where the clinic agrees that a refund is appropriate in the circumstances.

Refunds may be considered where:

An appointment is cancelled by the clinic

A treatment cannot safely proceed following consultation

A refund is otherwise required under applicable consumer law

Booking fees or deposits may be non-refundable where less than 48 hours’ notice is given for cancellation or rescheduling, subject to applicable consumer law and any exceptional circumstances considered by the clinic.

Suitability for Treatment

All treatments are subject to consultation and assessment of medical suitability.

We reserve the right to decline, postpone or modify treatment where, following consultation or assessment, we believe that treatment may not be suitable or safe.

This decision will always be made with your health and wellbeing as the priority.

A consultation does not guarantee that a particular treatment will be carried out.

Treatment Results & Expectations

Individual treatment results vary from person to person and cannot be guaranteed.

Factors including individual anatomy, skin type, lifestyle, medical history, response to treatment and adherence to pre- and post-treatment advice may influence results.

We will always aim to provide realistic information about what can reasonably be achieved through your chosen treatment.

Aftercare

Clients are provided with appropriate aftercare advice following treatment.

It is your responsibility to follow the aftercare instructions provided to you. Failure to follow recommended aftercare may affect your results or increase the risk of complications.

If you have concerns following a treatment, please contact Outlined Nutrition and Aesthetics as soon as possible so that we can provide appropriate advice.

The direct contact number to contact us on is 07411228114

Client Responsibility

Please provide complete and accurate information during your consultation and before treatment.

This includes information about your medical history, medication, allergies, previous treatments and any changes to your health.

Providing accurate information allows us to make appropriate decisions regarding your treatment and safety.

Policy Updates

We may update these policies from time to time to reflect changes to our services, procedures or applicable requirements.

The most current version will be available on our website.

Last updated: 16 August 2026

Privacy

Last updated: 16 August 2026

At Outlined Nutrition and Aesthetics, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, book an appointment or use our services.

Information We Collect

Depending on how you interact with us, we may collect the following information:

Name
Email address
Telephone number
Date of birth
Address
Proof of identity
Medical history and health information relevant to your treatment
Lifestyle and treatment-related information where relevant
Appointment and consultation details
Treatment records
Payment and transaction information
Before and after treatment photographs, where you have provided the appropriate consent
Website usage information, including cookies and analytics information

We only collect information that is reasonably necessary for the services we provide and for the legitimate operation of our business.

How We Use Your Information

We may use your personal information to:

Respond to enquiries
Arrange and manage appointments
Carry out consultations and provide safe and appropriate treatments
Assess your suitability for treatments
Maintain accurate client and treatment records
Process payments and manage transactions
Send appointment confirmations and reminders
Provide treatment and aftercare information
Communicate with you regarding your appointments or services
Contact you about relevant services, offers or updates where you have provided the appropriate consent or where permitted by law
Deal with enquiries, complaints or concerns
Meet our legal, regulatory, professional and insurance obligations
Protect the safety and security of our clients, staff and business
Manage and improve our website and services

Medical & Treatment Information

As an aesthetics and nutrition provider, we may collect health, medical, lifestyle and treatment-related information.

Some of this information may constitute special category data under UK data protection law. We collect and use this information where it is necessary to assess your suitability for treatment, provide safe and appropriate care, maintain appropriate treatment records and meet our legal, professional or insurance obligations.

We will only request information that is relevant and necessary for the service being provided.

Lawful Basis & Consent

We process personal information in accordance with applicable UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Depending on the circumstances, we may process your information because it is:

Necessary to provide a service you have requested or to take steps at your request before providing that service
Necessary for us to comply with a legal obligation
Necessary for our legitimate business interests, where those interests are not overridden by your rights and interests
Based on your consent, where consent is the appropriate lawful basis

Where we process health or other special category information, we will also rely on an appropriate additional condition permitted under data protection law.

Where we rely on consent, you may withdraw your consent at any time. Withdrawal of consent will not affect processing that took place before consent was withdrawn.

How We Store & Protect Your Information

We take reasonable and appropriate technical and organisational measures to protect your personal information from loss, misuse, unauthorised access, alteration or disclosure.

Personal information is stored securely and is only accessed by authorised individuals or service providers who need access to provide services, manage appointments or carry out necessary business functions.

Where third-party providers process personal information on our behalf, we take reasonable steps to ensure that appropriate data protection and security arrangements are in place.

How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, taking into account our legal, professional, regulatory, insurance and record-keeping obligations.

Treatment, consultation and medical records may need to be retained for a specified period in accordance with applicable legal requirements, professional guidance and/or our insurance obligations.

Where there is no longer a legitimate reason to retain personal information, it will be securely deleted or otherwise disposed of in accordance with our data retention procedures.

Sharing Your Information

We do not sell or trade your personal information.

We may share relevant information where necessary with:

Booking and appointment management providers
Payment providers
Website, hosting, email and IT service providers
Professional advisers, such as legal or insurance advisers
Regulatory or government bodies where we are legally required to do so
Healthcare professionals where necessary for your care and where appropriate
Other service providers who assist us in operating our business

We only share information where there is a lawful basis for doing so and, where appropriate, only the information necessary for the relevant purpose.

Marketing Information

We may send information about our services, offers or updates where we have a lawful basis to do so.

Where marketing consent is required, we will obtain your consent before sending marketing communications.

You can withdraw your consent or opt out of marketing communications at any time by contacting us or using the unsubscribe option provided in the communication, where available.

Withdrawing marketing consent will not affect any other services or treatment you receive from us.

Cookies & Website Analytics

Our website may use cookies and similar technologies that are necessary for the operation and security of the website and, where applicable, to understand how visitors use our website and improve our services.

Where consent is required for non-essential cookies or analytics technologies, we will request your consent before using them.

You can also manage or disable cookies through your browser settings. Disabling certain cookies may affect how some parts of the website function.

Your Data Protection Rights

Under UK data protection law, you may have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information where there is no lawful reason for us to continue processing it
Request restriction of processing in certain circumstances
Object to certain types of processing
Withdraw consent where processing is based on consent
Request the transfer of certain personal information to you or another organisation, where the right to data portability applies
Make a complaint to the Information Commissioner’s Office (ICO)

Some of these rights are subject to legal exemptions and may not apply in every circumstance.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

Outlined Nutrition and Aesthetics

Email: receipts.outlined@hotmail.com
Phone: 07411 228114

Location: Bury, Greater Manchester

If you require our full registered business address for correspondence, please contact us using the details above.

Complaints

If you have concerns about how we have collected, used or handled your personal information, please contact us first so that we can investigate and try to resolve your concerns.

You also have the right to complain to the UK’s data protection regulator:

Information Commissioner’s Office (ICO)
Website: https://ico.org.uk/

Further information about your data protection rights and how to make a complaint is available directly from the ICO

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